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We deliver Monday to Friday and you will receive an email with tracking details in advance of the delivery. If this time isn’t convenient, you can rearrange an alternative date and time directly with our courier. If you haven’t supplied your mobile number or email you won’t be sent a timeslot.
Please note you will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned for collection or re-delivery to the local depot for security reasons.
If you have any questions about the delivery of your order, please email support@alignerdentalacademy.com
Important information about changes to your advice note in the parcel
In an effort to move to a more paperless solution over the next 12 months we will be moving away from including a paper copy of your advice note (description of what is on your order and any returns information) in your parcel.
What this will mean for you?
Your dispatch note which includes, order and returns information will be emailed to you. We are rolling this change out over the next 12 months so the meantime you might get a paper copy and an email.
If your parcel does not have a paper advice note in it then this means it has only been emailed to you, you will need to check your dispatched email which is the email sent to you when your parcel has left our warehouse.
